Cloud Ace signs multi-year unconstrained agreement of JPY15.5b with the target of reselling and providing Google Cloud technology and services. Offering new service plans centered around a newly established customer success team!
7 December 2020
Cloud Ace, Inc.
Cloud Ace, Inc. (Head Office: Chiyoda City, Tokyo, President: Makoto Aoki) is a Google Cloud Managed Service Provider that supports customers who decide to migrate to Google Cloud, through high-quality, value-added training and customer support.
We are pleased to announce the establishment of a customer success team as well as strengthening our partner business through a multi-year unconstrained agreement of 15.5 billion yen with the target of reselling and providing Google Cloud technology and services.
In order to use and leverage Google Cloud, it is necessary to be backed up by a team with a comprehensive support system as well as a wide range of expertise and a rich track record. At Cloud Ace, we are also focusing on training and supporting engineers involved in projects regarding DX, expanding the training menu and strengthening Google Cloud technical support.
■ Establishment of a customer success team
Cloud Ace established a new customer success team that accompanies customers throughout their cloud journey, providing trend information and advice on Google Cloud and helping customers successfully leverage Google Cloud. The team actively and systematically provides medium- to long-term proposals and follow-ups depending on the customers’ business growth to ensure optimal cloud usage.
■ Offering a special commitment plan
The new commitment plan aims to optimize costs according to the scale of Google Cloud usage for customers who use Cloud Ace Customer Service (a comprehensive support service that provides partner billing and technical support for Google Cloud) through proposals by the customer success team. By concluding this plan, customers will receive not only cost benefits but also special technical support services by dedicated engineers.
*The contract is for the goal of reselling and providing Google Cloud technology and services and does not affect our management policy.
■ About Cloud Ace, Inc.
Headquarter: Japan, Tokyo, Chiyoda City, Otemachi 2-6-2, Nippon Bldg. 12F
Company president: Makoto Aoki
Business: Cloud Ace is a cloud integrator focusing exclusively on Google Cloud and providing one-stop services such as integration planning up to operation and maintenance.
As a Google Cloud Managed Service Provider, Cloud Ace provides technical support, consulting, system development and Google Cloud authorized training in 4 domestic locations and 8 overseas branches, answering the numerous DX needs of companies together with over 120 partners.
PT. Cloud Ace Integra Sales & Marketing Department
Google Cloud is a trademark of Google LLC.